ENG301 Assignment 2 Solution and Discussion

[zareen]

Business Communication (Eng301)

Fall 2019
Assignment No. 1
Total Marks: 20
Lectures: 1-12

Instructions:

• Upload your assignments in a proper format, i.e. MS word file. Corrupt files will be awarded zero marks.
• The assignments should be zoomed in at 100%.
• Please avoid plagiarism; plagiarized work will be marked zero.
• After the due date, the assignments submitted via email would not be entertained.
• Please avoid submitting copied assignments; otherwise, such a case would be referred to the discipline committee.
• The font color should be preferably black and font size 12 Times New Roman.

Q1. Courtesy is one of the basic traits of communication. Courtesy does not mean the use of old-fashioned expressions such as ‘your kind enquiry’, ‘thank you’ and ‘please’. Rather, it is politeness that grows out of respect and concern for others. It is a quality that enables a request to be refused without killing all hope of future business. Courtesy also requires the use of non-discriminatory expressions that refer to any particular gender, race, and ethnic origin, etc. Keeping this in mind read the given paragraphs and name the type of biasness used in each paragraph.
Note: There might be any bias-free paragraph also in the below given paragraphs. (5*2=10 Marks)

1. Documenting the American South shows that, despite the hardships of both slavery and segregation, African Americans have long been a part of the White House: both in its day-to-day operations and in exerting influence on presidential decision-making but Barack Obama is the first African American to ever enter the White House.
   Type: ____________________

2. Very often many elders in the society are not being treated well. Especially the young generation nowadays don’t respect these elderlies. We must take care of these old people of our society.
   Type: ____________________

3. Azam has had the physical handicap since he was seven. Due to this handicap, he has had to face many challenges in his life from not being able to run to do sports to climb in his bed.
   Type: ____________________

4. Mr. Ahmad told me that almost no one is interested in attending Saima’s party so I decided to talk with the staff members myself. So far, every person I talked to said he or she intends to attend Saima’s party. I guess that Mr. Ahmad is nurturing some grudge against her.
   Type: ____________________

5. Our organization is one of the top organizations of the country. The reason I see for this progress is that every member of our team gives his very best effort.
   Type: ____________________
   Q2. People in the world are not exactly alike. Cultures or countries are not the same. These differences, however, can cause problems in conveying your meanings. Each person’s mind is different from others. As a result, message sender’s meanings and the receiver’s response are affected by many factors. Keeping this in mind read the given descriptions and identify the correct type of barrier from the given choices. (5*2=10 Marks)

6. The meaning of words, signs and symbols might be different from one person to another and the same word might have hundreds of meanings. So, when a message is sent by a sender to a receiver, it might be interpreted wrongly in a communication process causing misunderstandings between them.

7. Semantic barrier

8. Psychological barrier

9. Emotional barrier

10. Perception barrier

11. This is the type of barrier in which environmental and natural conditions act as a hindrance in communication in sending message from sender to receiver. Organizational environment and interior workspace design problems, technological problems and noise are the parts of these barriers.

12. Attitude barrier

13. Emotional barrier

14. Physical barrier

15. Perception barrier

16. The influence of mental state of the communicators creates an obstacle for effective communication. Communication is highly influenced by the mental condition that the communicators are in and is disturbed by mental disturbance. If the people involved in communication are not emotionally well, they won’t be able to communicate properly.

17. Psychological barrier

18. Emotional barrier

19. Attitude barrier

20. Perception barrier

21. These types of barriers are mental walls that keep you away from openly communicating your thoughts and feelings to others. They prevent you from being yourself and living your life to the fullest. Individuals with such barriers tend to be extremely reserved, cautious, and insecure.

22. Emotional barrier

23. Psychological barrier

24. Attitude barrier

25. Perception barrier

26. One of the most obvious barriers in communication would be the ethnic, religious and social differences that may exist in trying to communicate. If one doesn’t know much about a person’s society with whom one is trying to communicate, it will create a barrier because one does not know how to start or end a conversation.

27. Perception barrier

28. Cultural barrier

29. Attitude barrier

30. Experiential barrier

[zareen]

Solution:

1. Paragraph no. 1 is bias-free.
2. Paragraph no. 2 has age bias.
3. Paragraph no. 3 has disability bias.
4. Paragraph no. 4 is bias-free.
5. Paragraph no. 5 has gender bias.

Q2. People in the world are not exactly alike. Cultures or countries are not the same. These differences, however, can cause problems in conveying your meanings. Each person’s mind is different from others. As a result, message sender’s meanings and the receiver’s response are affected by many factors. Keeping this in mind read the given descriptions and identify the correct type of barrier from the given choices. (5*2=10 Marks)

1. The meaning of words, signs and symbols might be different from one person to another and the same word might have hundreds of meanings. So, when a message is sent by a sender to a receiver, it might be interpreted wrongly in a communication process causing misunderstandings between them.

2. Semantic barrier

3. Psychological barrier

4. Emotional barrier

5. Perception barrier

6. This is the type of barrier in which environmental and natural conditions act as a hindrance in communication in sending message from sender to receiver. Organizational environment and interior workspace design problems, technological problems and noise are the parts of these barriers.

7. Attitude barrier

8. Emotional barrier

9. Physical barrier

10. Perception barrier

11. The influence of mental state of the communicators creates an obstacle for effective communication. Communication is highly influenced by the mental condition that the communicators are in and is disturbed by mental disturbance. If the people involved in communication are not emotionally well, they won’t be able to communicate properly.

12. Psychological barrier

13. Emotional barrier

14. Attitude barrier

15. Perception barrier

16. These types of barriers are mental walls that keep you away from openly communicating your thoughts and feelings to others. They prevent you from being yourself and living your life to the fullest. Individuals with such barriers tend to be extremely reserved, cautious, and insecure.

17. Emotional barrier

18. Psychological barrier

19. Attitude barrier

20. Perception barrier

21. One of the most obvious barriers in communication would be the ethnic, religious and social differences that may exist in trying to communicate. If one doesn’t know much about a person’s society with whom one is trying to communicate, it will create a barrier because one does not know how to start or end a conversation.

22. Perception barrier

23. Cultural barrier

24. Attitude barrier

25. Experiential barrier