Q: Why was my transaction declined with Reason Code 2-2 (18390)?
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A: This is a general decline issued by your card-issuing bank. While the system doesn’t provide a specific reason for security purposes, it usually indicates one of the following:
Incorrect Card Details: A small typo in the CVV (the 3 digits on the back) or the expiration date.
Billing Address Mismatch: The zip code entered does not match the one on file with your bank.
Bank Security Filter: Your bank may have flagged the $12.85 charge as “unusual activity” or a “duplicate charge” if you attempted it multiple times.
Insufficient Funds: The account may not have enough balance to cover the transaction at this moment.
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A: This is a general decline issued by your card-issuing bank. While the system doesn’t provide a specific reason for security purposes, it usually indicates one of the following:
Incorrect Card Details: A small typo in the CVV (the 3 digits on the back) or the expiration date.
Billing Address Mismatch: The zip code entered does not match the one on file with your bank.
Bank Security Filter: Your bank may have flagged the $12.85 charge as “unusual activity” or a “duplicate charge” if you attempted it multiple times.
Insufficient Funds: The account may not have enough balance to cover the transaction at this moment.
@Florencio-Lee said in Q: Why was my transaction declined with Reason Code 2-2 (18390)?:
A: This is a general decline issued by your card-issuing bank. While the system doesn’t provide a specific reason for security purposes, it usually indicates one of the following:
Incorrect Card Details: A small typo in the CVV (the 3 digits on the back) or the expiration date.
Billing Address Mismatch: The zip code entered does not match the one on file with your bank.
Bank Security Filter: Your bank may have flagged the $12.85 charge as “unusual activity” or a “duplicate charge” if you attempted it multiple times.
Insufficient Funds: The account may not have enough balance to cover the transaction at this moment.
How to fix it:
Double-check your info: Re-enter your card number and zip code carefully.
Try a different card: If you have another payment method, try using it to see if the issue is specific to one bank.
Call your bank: Contact the number on the back of your card and ask why the transaction for $12.85 was blocked. They can usually “clear” the block so you can try again.
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Z zaasmi has marked this topic as solved