This domain points to an IP address that does not use the DNS servers associated with this server
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Error: (XID zhd3bd) This domain points to an IP address that does not use the DNS servers associated with this server. Transfer the domain to this server’s nameservers at the domain’s registrar or update your system to recognize the current DNS servers. To do this, use WHM’s Configure Remote Service IPs interface.
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You got this error because the domain is not yet pointing to hosting server. you have need to ask hosting provider directly added domain as addon domain in account “account name” from hosting end. You may need to re-log in the account to see the domain.
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Why we are getting this error?
In many cases, you will get this error by the security reasons which you love to undergo. Sometimes, you may forget the security options you have enabled it. The privileged person nothing but the server admin have disabled the addon domain or parked domain. This will be resolved once if you sort out the problem. cPanel is used mostly to manage the linux hosting websites control. You have an option to create the accounts, sub-domain addition, addon domains, parked domain from the cPanel as a controller.
If you have tried to create an addon domain without changing the nameserver then this error will appear in your cpanel account while adding an addon domain. You always have to point namesever of your domain where you have to host its website.
We explain the error traces responded by adding the addon domains on the cPanel which has been existed already. If you are with root access; it would be simple to use. Anyway! This is common issue. You can simple resolve this error by changing nameserver of your domain and point it to your server. We have 2 solutions to overcome it.
Solution 1:
The second solution is quite interesting and simple! Users won’t have much knowledge in it. But you can try the best to hope well.
You just have to change the nameserver of our domain and point it to your server. After changing nameserver you can host that domain’s website and create an add-on domain in cpanel.
Note: You will be now free to addon domains without any problem. Its just have few steps once if you get nameserver error.
Solution 2:
The solution 2 is highly preferable for many users. You can solve the error using WHM panel. Use the WHM tweak settings and you have an option called “Allow Remote Domains”. If you enable the option – the error will be sorted out.
For detailed explanation follow the below steps:
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First, use your credentials to log in to the WHM account.
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Apply yourself as a root user.
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Now search and click the “Tweak settings”.

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From that search the “Allow Remote Domains”.

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Just click to enable it by turn on.
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Save the above listed method.
Note: For your security reason; you have disabled the Allow Remote domains. So keep in mind, once if you add the addon domains don’t forget to turn off the “Allow Remote Domains”.
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You got this error because the domain is not yet pointing to hosting server. you have need to ask hosting provider directly added domain as addon domain in account “account name” from hosting end. You may need to re-log in the account to see the domain.
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Error: (XID zhd3bd) This domain points to an IP address that does not use the DNS servers associated with this server. Transfer the domain to this server’s nameservers at the domain’s registrar or update your system to recognize the current DNS servers. To do this, use WHM’s Configure Remote Service IPs interface.
@zaasmi said in This domain points to an IP address that does not use the DNS servers associated with this server:
Error: (XID zhd3bd) This domain points to an IP address that does not use the DNS servers associated with this server. Transfer the domain to this server’s nameservers at the domain’s registrar or update your system to recognize the current DNS servers. To do this, use WHM’s Configure Remote Service IPs interface.
The message you’re seeing typically indicates that there is a mismatch between the DNS settings of your domain and the IP address it’s pointing to. This situation can arise when the domain’s DNS settings do not align with the DNS servers or IP address configured on your web hosting server. To resolve this issue, follow these steps:
Resolving DNS Mismatch Issue
1. Verify Domain’s DNS Settings
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Check Current DNS Records:
- Use a tool like WHOIS or a DNS lookup service to check the current DNS records for your domain. This will show which nameservers are currently associated with your domain.
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Check Domain Registrar Settings:
- Log in to your domain registrar’s control panel (e.g., GoDaddy, Namecheap, etc.).
- Verify that the domain’s nameservers are correctly set to those provided by your hosting provider.
2. Update Domain’s Nameservers
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Set Correct Nameservers:
- In your domain registrar’s control panel, update the domain’s nameservers to the ones associated with your web hosting server. For example, if your hosting provider’s nameservers are
ns1.example.comandns2.example.com, set these in the registrar’s DNS settings.
- In your domain registrar’s control panel, update the domain’s nameservers to the ones associated with your web hosting server. For example, if your hosting provider’s nameservers are
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Save Changes:
- Save the changes and allow some time for DNS propagation, which can take up to 24-48 hours.
3. Update Remote Service IPs in WHM
If your domain’s nameservers are correctly set but you’re still seeing this message, you may need to update the remote service IPs in WHM (Web Host Manager) to ensure it recognizes the correct DNS settings.
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Log in to WHM:
- Access WHM using your root or administrative credentials.
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Navigate to Remote Service IPs Configuration:
- Go to
Home>IP Functions>Configure Remote Service IPs.
- Go to
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Add or Update IPs:
- Here, you can add or update the IP addresses of the remote services that your server needs to communicate with. Ensure the IP addresses correspond to the DNS servers or hosting services you are using.
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Save Settings:
- Save any changes you make and check if the issue is resolved.
4. Check for DNS Configuration Issues
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Verify DNS Records:
- Ensure that all necessary DNS records (A, CNAME, MX, etc.) are correctly configured in the DNS settings. These records should point to the correct IP addresses associated with your server.
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DNS Propagation:
- Remember that DNS changes can take time to propagate. If you’ve recently made changes, wait for the changes to take effect.
By following these steps, you should be able to resolve the DNS mismatch issue and ensure that your domain points to the correct IP address and nameservers associated with your server. If problems persist, consider reaching out to your hosting provider’s support team for further assistance.
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