Important Service Update: Submarine Cable Maintenance and Internet Traffic Impact
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Valued Customers,
We would like to inform you that internet traffic in Pakistan is currently being affected due to multiple cuts in submarine cable systems. Our teams are in close coordination with upstream providers to ensure swift updates and resolution of this issue.
In addition to the ongoing challenge, there will also be planned and unavoidable maintenance activity on another submarine cable system. Please note the following schedule:
📅 Primary Maintenance Window
• Start Time: 21 September 2025, 08:00 AM PST (GMT+5)
• End Time: 21 September 2025, 05:00 PM PST (GMT+5)📅 Backup Maintenance Window
• Start Time: 22 September 2025, 08:00 AM PST (GMT+5)
• End Time: 22 September 2025, 05:00 PM PST (GMT+5)⚠️ Expected Impact
During the maintenance window, customers may experience service degradation and slower internet connectivity.
We understand how important stable internet connectivity is for your daily activities and business operations. Our team is working diligently to minimize the impact, and regular updates will be shared as soon as we receive further information.
🙏 We truly appreciate your patience and understanding. We apologize for any inconvenience this may cause and assure you that restoring smooth services remains our top priority.